WhatsApp vs WhatsApp Business App: What's the Difference?

WhatsApp vs WhatsApp Business App: What's the Difference?

Earlier, if you wanted to use WhatsApp for your business, then you had to do that by using your number or install two WhatsApp on the same device with Parallel Space or other methods. Thanks to the new WhatsApp Business app, you can use two WhatsApp accounts (WhatsApp and WhatsApp Business) on the same phone.

But how does WhatsApp Business differ from the WhatsApp app? What additional features do you get? You will get all the answers in this post where we compare the two.

Let’s get started with the WhatsApp and WhatsApp Business comparison.


To help you differentiate between the two apps visually, they have a different logo. In the Business app, the character B replaces the phone symbol inside the WhatsApp icon.  

Whatsapp Vs Whatsapp Business 1


When you get a message, WhatsApp will notify you if it is from a business account inside the chat. A small alert will be displayed informing you that the conversation is taking place with a business account.

Whatsapp Vs Whatsapp Business 2

In future, WhatsApp will verify the businesses and award them the verified badge as well.


WhatsApp Business is currently available for Android only. However, the iOS version is under development and will launch soon.


In the WhatsApp Business app, you can create a proper business profile by adding details like business address, description, working hours, and location. You can also add contact details such as multiple websites and email address. 

With the help of that, customers can easily get all the necessary information about business and the means to contact them.

Whatsapp Vs Whatsapp Business 3


The WhatsApp Business app comes with smart response tool called Quick Reply. With Quick Reply, you can send predefined replies for frequently asked questions.

When a person asks a question, press the forward slash key (/), and you will see all the quick replies for you to pick one and save yourself from typing same responses repeatedly. This feature isn’t present in regular WhatsApp app. 

Whatsapp Vs Whatsapp Business 4
Whatsapp Vs Whatsapp Business 5


The WhatsApp Business app lets you introduce your business to the customers using a greeting message. The app automatically sends a greeting message created by you to every new customer or after 14 days of no activity with the said customer.

Whatsapp Vs Whatsapp Business 6

In addition to customizing the message, you can even select the recipients of the greeting message. You can't set custom messages with the regular WhatsApp app.

Whatsapp Vs Whatsapp Business 7


Another feature exclusive to the Business app is the Away Message. Using this feature, you can inform your customers that you are away or tell them to visit your website or FAQ section until a representative as available to respond. You can customize the message, add a schedule, and change recipient for the away message.

Whatsapp Vs Whatsapp Business 8


To segregate your conversations, WhatsApp Business comes with the Label feature. You can add labels to chats and separate them into categories.

For instance, if you are using WhatsApp to sell something, you can have labels like new order, payment received, payment pending, order completed, etc. You can then see all messages under each label. Since the labels are color-coded, it’s easy to find the chats.

Whatsapp Vs Whatsapp Business 9


WhatsApp recently added the search filter feature to the Business app. It is not available in the standard WhatsApp.

With the help of filters, you can easily find your unread chats, groups, and broadcast lists. The filter also lists labels which makes it easy to find the right conversation from just one place.

Whatsapp Vs Whatsapp Business 10


The Business app comes with yet another useful feature that makes it easy for customers to initiate a chat. Usually, a customer has to save the number first and then chat. With short links, they don’t need to save the number. All they need to do is tap on the unique link, and a new conversation will start.

Whatsapp Vs Whatsapp Business 11

The short link is a built-in feature in the WhatsApp Business app. You can have links for normal accounts on the standard WhatsApp as well, but the only difference is you need to create them manually.


Unlike the regular WhatsApp, where you can create accounts using a mobile number only, WhatsApp Business lets you create an account using your landline number as well. Note that you will get a verification call on the landline number.



While those were the major differences between the apps, they do have quite a few similarities too.

Web Access

Both the apps are accessible from WhatsApp Web. However, you can use only one account at a time on a browser. Unless, of course, if you are in incognito mode or using other browsers.

User Interface

The user interface of both the apps is the same. The Business app design gives the existing WhatsApp users a similar feel as the regular WhatsApp app.

Whatsapp Vs Whatsapp Business 12
Whatsapp Vs Whatsapp Business 13

Other Similar Features

You get all the WhatsApp features in the Business app such as status, audio and video calls, recently introduced stickers, etc.


WhatsApp and WhatsApp Business apps are significantly different. For a business owner, the Business app is a must-have. It offers remarkable features at no extra cost. If you are a business owner, we would suggest shifting to the Business app right now on your Android device. The app will help you grow your business in several ways.  

The WhatsApp Business app is expected to get a store to showcase the products. As a business owner, you would want to promote your products to over 1.5 billion monthly active users. For that, you can use the broadcast feature, which is different from groups. The Broadcast feature is available on both the WhatsApp apps.

مصطفی برمشوری

Just me, myself and I, exploring the universe of uknownment. I have a heart of love and a interest of lorem ipsum and mauris neque quam blog. I want to share my world with you.


Software development outsourcing: how to avoid contract loopholes

Signing a contract is the last stage in the vendor selection process. Once you have gone through the vendor evaluation and analysis activities, here comes the final step - forging a contract. To strike a win-win deal, businesses need to scrutinize the contract far and wide remaining no issue unsettled.

What is Outsourcing? 4 Common Things Companies Outsource

There has never been a better time to outsource work to other agencies in order to save money and/or time on projects that will give your business a boost. So what are some outsourcing examples for you to fully understand the scope of the trend?

Wordpress Professional Editorial Board

WordPress Professional Editorial Board is a dashboard to monitor and manage publications on your WordPress sites. You can manage posts for editing, reviewing and publishing on one or more WordPress sites through one integrated dashboard.

How to Design Website Footer to Engage More Visitor

Aside from the main body content, a website includes a header and footer, which serve a particular purpose to help visitors. We believe that website footer design is just as important. First of all let’s answer two vital questions: What is a website footer? What should be in the website footer?

How does a switch learn a MAC address which is not in its lookup table?

Suppose the Switch just started, and it received a frame that contains a destination MAC address for a network device not in its MAC addresses table. What happens then? We describe it briefly.

How to download videos from Linkedin?

Here I show you how to simply download videos from LinkedIn to share it on any other social media. It could be done only by the some simple steps. It does not need to install any tools other than your browser (Chrome or Firefox)

Questions? Chat with us!Support is online.Support is away.Chat with ViraWeb123 TeamChat with ViraWeb123 Team